We will need the following information when you call:

1.) Your name

2.) Company

3.) Address

4.) A detailed description of the problem.

For software issues, please include operating system(Win 98,ME,NT,2000orXP), and software version numbers. For equipment issues, please include model, and serial number.

5.) Phone number and time you can be reached.

Please note:
Technical support cannot be rendered without a current software license / maintenance agreement.

What is a software license / maintenace agreement?      Read the EULA

• Phone:

• Toll free 1-800-275-3150 or 512-832-6602

• Fax:

• 512-832-5301
• Please mark your fax "Attention: PMI Technical Support

• E-Mail:

• support@imagescan.com